Simplify how work gets done, then transform the workforce around it
AI interrogates your operating model, and unclear ownership and undocumented exceptions soon show. I help you simplify the work first, then lead the workforce transformation: what AI means for the size, shape and make-up of your teams, as productivity baselines rise and what feels like 140% capacity today becomes the new 100%. My experience comes from an AI org design review in a private equity-backed business to executing an offshoring strategy at Standard Chartered.
- Processes and decision rights. Humans tolerate fuzzy ownership and local workarounds. Machines do not. Every undocumented exception becomes a blocker.
- Reward. If people are paid for volume, control or heroics, AI adoption turns performative.
- Structure. Some management layers exist to compensate for design gaps such as poor data flow, unclear decisions or low trust. Fix the gap and the layer needs a new job.
Simplify the operating model
I map the real handoffs and who decides, clarify decision rights, fix the data plumbing and remove layers that exist to cover design gaps. I redesign the work, deciding what to automate, augment or keep human, and bring clarity to what work starts and stops.
Rebuild strategic workforce planning for AI
Workforce planning used to manage the gap between demand and supply in a static way. Now its job is to build adaptable capability for the different business possibilities AI will bring. I plan from value, not headcount, decide where human judgement adds most, and choose where to build, buy, borrow, redeploy or automate.
Transform the size, shape and composition of the workforce
I work through what AI means for roles and for the size and shape of your teams, and how you grow tomorrow's leaders if junior roles shrink.
Design hybrid teams
I design hybrid teams: who does what between people and AI, where decision rights sit and how humans stay accountable, and I support managers to lead teams of people and agents.
Review location strategy
I evaluate the changing validity of location strategies, in particular testing the "onshore, augmented by AI" model, drawing on experience setting up offshore hubs.
What I have learned doing the work
See your operating model scored
The diagnostic gives you a scored view of your operating model before you commit to redesign.